The Property Concierge

March 2021

1. Introduction

McDonagh Estates T/A The Property Concierge is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Property Concierge is a UK-based estate agency registered at Foley House, Birmingham, B743JP operating under company number 13412205. For data protection purposes, we are the Data Controller.

3. What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, date of birth, gender, photographic ID.

• Contact Data: Address, email, phone number.

• Financial Data: Bank details, payment information, credit checks.

• Property Data: Ownership status, tenancy information.

• Marketing Data: Preferences for receiving marketing communications.

• Biometric Data: Facial recognition for identity verification (with explicit consent).

4. How We Collect Your Data

We collect data directly from:

• You (via forms, email, telephone, in person)

• Public sources (e.g., Land Registry)

• Credit reference and identity verification services

• Third parties (e.g., letting agents, referencing companies)

5. Legal Bases for Processing

We process your personal data based on the following lawful grounds:

• Consent (e.g., biometric ID verification)

• Contractual necessity (e.g., tenancy agreements)

• Legal obligation (e.g., Anti-Money Laundering checks)

• Legitimate interests (e.g., improving our services)

6. Use of Your Information

We use your data to:

• Verify your identity and prevent fraud

• Comply with AML regulations

• Market and advertise properties

• Manage lettings, sales, and tenancy agreements

• Respond to inquiries and complaints

7. Sharing Your Information

We may share your data with:

• Identity verification providers

• Legal and professional advisers

• HMRC, law enforcement, and regulatory authorities

• Contractors and service providers (e.g., maintenance, referencing agencies)

We ensure all third parties respect the security of your data and process it lawfully.

8. International Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

9. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, regulatory, tax, or reporting requirements.

 

10. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at admin@propertyconciergelettings.com.

11. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

12. Updates to This Policy

We may update this policy from time to time. The latest version will always be available at www.propertyconciergelettings.com and will include the date of the most recent revision.

13. Contact Us

If you have any questions or concerns about this policy or your personal data, contact:

Clara McDonagh

Foley House,

Birmingham,

B743JP

07388 050 838

clara@propertyconciergelettings.com